The Discovery workshop helps examine our understanding of the user and the problem(s) they are facing
Our key activities:
Fictional representations of our user group and the diversity within it
A guide for questions to ask during a user interview. This gives structure to the interview - going off script is encouraged
User interviews, using a script as a guide
Ask open-ended questions and welcome critical feedback
Avoid confirming biases, instead create environment for users to validate or refute them
Give the user space to speak and give feedback
Conduct each interview in pairs. One person take the lead and ask questions, the other take notes - swap roles between interviews
Once the interviews are all conducted you will synthesise the feedback in your project groups during the Analysis workshop